Refund policy

At Breteo Shop, we ensure an elite shopping experience by providing an official Buyer Protection Program modeled directly after global e-commerce standards. Your purchase is fully protected from the moment you click order to the moment it arrives at your doorstep.

1. 3-Day Secure Inspection Window

From the exact timestamp your package is marked as "Delivered" by the courier (USPS/FedEx/DHL), you have a strict 3-day (72 hours) inspection period to open a dispute regarding any technical faults, damages, or discrepancies.

2. "Replacement Only" Guarantee (No Monetary Refunds)

To maintain maximum efficiency and fast logistical processing, Breteo Shop operates strictly on a Product Replacement Model. We do not issue cash or monetary refunds.

  • If your item is confirmed defective or incorrect, our system will automatically authorize and dispatch a Brand-New Replacement Product to your address at zero additional cost to you.

3. $1.00 Standard Processing Fee

For certain verification protocols, exchange requests, or administrative processing during a dispute settlement, a standard $1.00 processing fee will be applied to finalize your new shipment order.

4. Dispute Eligibility Criteria

You can officially open a dispute for a 100% Free Replacement under the following conditions:

  • Damaged on Arrival (DOA): The technology/gadget asset is physically broken or non-functional.

  • Incorrect Item Dispatched: The product received does not match the specifications, model, or color selected on your order.

  • Incomplete Shipment: Components or accessories listed in the product description are missing.

5. How to Open an Official Dispute

To initiate the standard dispute resolution protocol, follow these precise steps:

  1. Contact our automated support desk at breteo.shop@gmail.com.

  2. Use the subject line: [DISPUTE] Order #XXXXX (Replace with your actual order number).

  3. Attach mandatory high-definition photo or video evidence demonstrating the product defect or error within the 3-day window.

  4. Our Dispute Resolution Team will audit the ticket within 24 business hours and issue a tracking number for your replacement package.